Terms and Conditions

Man and Van Ruislip Terms and Conditions

These Terms and Conditions apply to all services provided by Man and Van Ruislip to consumers and business customers for removal, collection, delivery and related services within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order for our services.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

Service means any removal, collection, delivery, loading, unloading, packing, transportation or related service provided by us.

We, us, our means Man and Van Ruislip as the service provider.

You, your means the customer who books or receives the Service.

Booking means a confirmed request for Service accepted by us, whether made online or by any other method we permit.

Vehicle means any van or other vehicle we use to provide the Service.

Goods means the items, property or possessions that you ask us to move, handle, store, dispose of or otherwise deal with.

2. Scope of Service

We provide man and van removal and transport services for domestic and commercial customers, including but not limited to local removals, small house and flat moves, office moves, single-item collections and deliveries, and related transport within the UK.

The exact scope of the Service for each Booking, including the pick-up and drop-off locations, dates, times, number of helpers and size of vehicle, will be as agreed and confirmed at the time of Booking.

Any additional work requested that falls outside the agreed scope, including extra stops, additional loading or unloading, or waiting time, may be treated as an additional Service and charged at our current rates.

3. Booking Process

You may request a quote and make a Booking by any method we make available, including by online enquiry or other contact methods. All Bookings are subject to availability and our acceptance.

A Booking is not confirmed until we have explicitly accepted it and provided you with confirmation. We may refuse or cancel a Booking at our discretion, for example where the information provided is incomplete, incorrect, or the work is unsafe or unsuitable for our Service.

You are responsible for providing accurate and complete information when making a Booking, including:

Full collection and delivery addresses.

Accurate description and approximate volume or quantity of Goods.

Details of any heavy, fragile, valuable or unusual items.

Access details at both locations, including stairs, lifts, parking and any restrictions.

Any special requirements or timing constraints.

If the information you supply is inaccurate or incomplete, we may adjust the price, change the vehicle or staffing requirements, or cancel the Service if it cannot be safely or reasonably carried out.

4. Quotes and Pricing

Any quote provided by us is based on the information you supply at the time of enquiry and on our current pricing. Unless we state otherwise, quotes are estimates and may change if the actual work differs from what was described.

We may charge on an hourly rate, fixed price, or a combination of both, depending on the nature of the Service. Any minimum charge period or call-out fee will be explained at the time of Booking.

Prices do not include congestion, toll, parking or permit charges unless expressly stated. You are responsible for such charges incurred during the Service, which may be added to your final bill.

We may revise our prices from time to time. The price for your Booking will be the price confirmed at the time of acceptance of your Booking, subject to any subsequent adjustments where the scope of work changes.

5. Payments

Unless otherwise agreed in writing, payment is due either in advance of the Service or immediately upon completion of the Service, as specified in your Booking confirmation.

We may accept payment by cash, bank transfer, card or other methods as we choose to make available. We are not obliged to accept any particular method of payment.

For larger or longer-distance moves, we may require a deposit at the time of Booking, with the balance due prior to or on completion of the Service. Deposits may be non-refundable, subject to the cancellation terms set out in these Terms and Conditions.

If payment is not received when due, we may:

Refuse to start, continue or complete the Service.

Retain possession of Goods until payment is made in full, to the extent permitted by law.

Charge interest on overdue amounts at the statutory rate applicable for late payment.

6. Cancellations and Amendments

You may cancel or amend your Booking by notifying us in good time. The following terms apply unless we agree otherwise in writing:

If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred at our discretion, minus any reasonable administration costs.

If you cancel within 48 hours but more than 24 hours before the scheduled start time, we may retain part or all of any deposit and may charge a cancellation fee to cover lost bookings and staff allocation.

If you cancel within 24 hours of the scheduled start time or fail to be present or contactable when we arrive, we may charge up to 100 percent of the quoted price.

If you wish to amend the date, time, addresses, or scope of the Service, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised price. If we cannot accommodate your requested changes and you choose to cancel, our standard cancellation terms will apply.

We may cancel or postpone a Booking where circumstances arise that are beyond our reasonable control or which make the Service unsafe or impracticable, including but not limited to extreme weather, vehicle breakdown, accidents, illness, or other events. In such cases, we will aim to rearrange the Service as soon as reasonably possible. We will not be liable for any indirect loss arising from such cancellation or postponement.

7. Your Responsibilities

You must ensure that:

Proper and adequate access is available at both collection and delivery addresses, including suitable parking for the Vehicle, and that any permits or permissions required are obtained in advance.

Goods are suitably packed, secured and labelled, particularly fragile or delicate items, unless we have expressly agreed to provide packing services.

All Goods to be moved are ready for collection at the agreed time, and that someone authorised by you is present throughout loading and unloading to direct our staff and check items.

All appliances are disconnected, defrosted, drained and prepared for transport in accordance with manufacturer instructions.

No prohibited or illegal items are included among the Goods.

You accept responsibility for any damage or loss we may suffer as a result of a breach of your obligations, including fines, penalties, tow-away charges, delays or additional costs caused by inadequate access or incorrect information.

8. Items We Do Not Carry

Unless we have expressly agreed in writing, we will not carry:

Explosive, dangerous, flammable or hazardous materials.

Illegal goods or substances.

Cash, jewellery, watches, precious metals, negotiable instruments or similar valuables.

Perishable goods requiring controlled storage.

Animals or live plants requiring special conditions.

Any item which we reasonably consider to pose a health and safety risk or which is prohibited by law or regulations.

If such items are transported without our knowledge or consent, we accept no responsibility for any loss, damage, delay or consequences and you will indemnify us for any resulting claims, fines or expenses.

9. Waste and Recycling Regulations

We comply with applicable UK waste and environmental regulations when transporting and disposing of waste materials.

We are not a general waste carrier unless clearly agreed as part of a specific waste or clearance service. Where waste removal is included in the Service, you confirm that:

You have accurately described the nature and type of waste.

No hazardous or prohibited waste is included unless we have expressly agreed and are licensed to handle it.

Any waste we remove will be disposed of at an authorised facility in accordance with relevant regulations. You authorise us to act as your agent for this purpose.

Fly-tipping or unlawful disposal is strictly prohibited. We will not leave waste in locations where disposal is not permitted. If you request or instruct us to dispose of waste illegally, we will refuse and may cancel the Service without refund.

You remain responsible for any incorrect or misleading information you provide about waste. If additional charges, penalties or costs arise due to misdescribed waste, you will be liable for those costs.

10. Liability and Limitation

We will exercise reasonable care and skill in providing the Service. However, our liability is subject to the following limits, to the extent permitted by law.

We are not liable for:

Normal wear and tear, minor marks or scratches occurring during handling and transport.

Loss or damage arising from defective or inadequate packing carried out by you or a third party.

Loss or damage to goods that are inherently fragile or whose condition makes them unsuitable for transport.

Loss or damage where you, your representative or a third party has instructed us to perform the Service in a way that increases the risk, or where you or a third party assist with loading or unloading.

Any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of enjoyment.

Our total liability for loss or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed the lower of:

The cost of repair or replacement of the affected Goods; or

A reasonable overall limit based on the value of the Booking, unless we have expressly agreed additional cover in writing.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot legally be excluded or limited.

11. Time Limits for Claims

You must inspect the Goods and premises as soon as reasonably possible after completion of the Service.

Any visible loss or damage must be reported to us at the time of delivery or within 24 hours of completion of the Service. Any non-visible loss or damage must be reported within 7 days of completion of the Service.

Claims submitted outside these timescales may not be accepted, and we may not be held liable except where the law requires otherwise.

12. Delays and Waiting Time

We will make reasonable efforts to arrive and complete the Service within agreed timescales, but times are estimates only and not guaranteed. External factors such as traffic, weather, road closures or previous jobs may cause delays.

We are not liable for any indirect loss or costs you incur as a result of delays, including missed appointments, contractor charges, accommodation or other arrangements.

Where delays or waiting time occur due to causes within your control, including lack of access, incomplete packing, or absence of an authorised person, we may charge additional waiting time at our current hourly rates.

13. Insurance

We maintain insurance appropriate for our operations as a removal and transport provider. Our insurance is subject to policy terms, conditions and exclusions.

You are responsible for arranging any additional insurance you consider necessary to cover the full value of your Goods or any special risks. We do not provide separate insurance advice and cannot guarantee that our cover will meet your particular needs.

14. Complaints

If you are dissatisfied with any aspect of the Service, you should raise the matter with us as soon as possible so that we have the opportunity to address your concerns.

We will investigate complaints in a fair and timely manner and may request further information or evidence from you. Where appropriate, we may offer a remedy such as a partial refund, re-performance of part of the Service or another reasonable resolution, without admitting liability.

15. Data Protection and Privacy

We will collect and use your personal data only to the extent necessary to provide the Service, manage your Booking, handle payments, communicate with you and comply with our legal obligations.

We will take reasonable measures to protect your information and will not sell your personal data to third parties. We may share necessary information with our staff, contractors, insurers or regulatory authorities where required for the performance of the Service or by law.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between you and us in relation to the Service, and supersede any prior discussions, correspondence or understandings, except where expressly incorporated into your Booking confirmation.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to your Service.



Unbeatable Prices for First-Rate Man and Van Ruislip Services

Residents enjoy the best prices with our man with van services and if you don't believe us you can always find out for yourself by discussing your needs with one of our expert advisers. If you need secure storage, packaging, a removal vehicle or the help of a reputable transport team, contact us. We are delighted to be able to provide assistance even further than the local area so why wait? Call our man and van Ruislip today and get moving!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Ruislip Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 35 Park Avenue
Postal code: HA4 7UQ
City: London
Country: United Kingdom

Latitude: 51.5821370 Longitude: -0.4295200
E-mail:
[email protected]

Web:
Description: Changing addresses can be an easy process should you choose our removal services in Ruislip HA4! Give us a call and we’ll be more than happy help you move!
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